SJTLP Home admin August 24, 2020

Service and Jobs Transformation Leadership Programme

Batch 03 Application Now Open
1 Day Workshop, 3 Days Customised Guidance + OSM to Seoul

Service Experience should be the heart of every business.

Service
Design
Future
Thinking

Future Thinking is an essential skill today for every business leaders.

Enterprises strategy to building a future ready workforce

Redesign
Jobs
DESIGN THINKING
FUTURE CASTING
JOB REDESIGN
GLOBAL EXPOSURE
OPERATION PROCESS
Service and Jobs Transformation Leadership Programme
Service and Jobs Transformation Leadership Programme

This is the only funded design thinking transformation programme in Singapore.

Take flight onto a two-month capability-building program tailored for leaders in the lifestyle trade. Enrol in this program and craft your transformational strategy under the guidance of our team of expert resources.

A Business Transformation Programme for Leaders
Tap on internal capabilities

Transformation design does not solely rely on the adoption of novel technologies. Instead, it focuses on businesses' ability to recognise fresh opportunities for utilisation and collaboration - resulting in the development of innovative products, processes, and enhanced job performance.

Customer Centric to Problem Solving

Transformative processes also allow your business to be more responsive to customer and internal feedback. Without flexible business processes, customer feedback is often filed away.

Gain Marketshare & Remain Competitive

The more your business strategy encourages cross-functional collaboration, uses data insights to improve the customer experience, and continually updates business operations, the more competitive your business will become.

The Process
A two month transformation programme
1. Discover


Enterprise to form a team
The members should be formed by the enterprise leaders from the C-suite, management, and directorial roles.

Attend a batch Workshop
The team is invited to participate in a one-day workshop that will encompass Service Design Methodology, Job Redesign, and Industry Trends.

Overseas Study Mission
One (1) representative of the Enterprise Group will attend an Overseas Study Mission Trip to learn from real case studies,  explore possible solutions and share observations with team.

2. Define

Customised Guidance 1
With guidance of the resource facilitator, the project team will discuss their learning from the OSM and derive at a problem statement aligned to their business structure and vision. 

3. Develop

Customised Guidance 2
Interactive and facilitated brainstorming sessions will enable companies to encourage innovation and unearth potential business prospects.

Through developing a service blueprint that delineates the current and desired states of their business operations, organisations can precisely identify new processes and evaluate their impact on roles and responsibilities.

Customised Guidance 3
Through the programme,  enterprise will redesign the job roles of five employees within the company.

4. Delivery Plans

Community of Practice

Upon completion of programme, Enterprise will enrol into the Community of Practice and join the group of enterprises that has adopted service design led transformation and Job Redesign.

Onboard other initiatives
With the deliverables of this programme, enterprises can explore and onboard other potential WSG initiatives such as the Career Conversion Programme.

Eligibility Criteria

Funded Programme Fees

Enterprises enjoy up to 90% funding at registration.

SITP is currently a supportable programme under the SkillsFuture Enterprise Credit (SFEC). Enterprises may be eligible to qualify for additional subsidies if the qualifying criteria is met. For more details on SFEC, please refer to the website here.

SJTL is a renaming and renewal of the previous Service Industry Transformation Programme (SITP)

*Price inclusive of Overseas Study Mission coverage for one (1) representative. 

$18,000
Full Programme Fee

$1,800

Fee company pay at application (after 90% funding) Price before tax

$180

Enterprise Final Out-of-Pocket fee after 90% reimbursement from Skills Future Enterprise Credit (SFEC)

  • 1 Day Workshop for 3 pax
  • Up to 5 days Overseas Study Mission Learning Trip for one (1) pax covering: (i) Overseas Programme Fee, (ii) Overseas Transport, (iii) Airport Transfers, (iv) Meals during Programme Period and (v) Accommodation
  • 3 Sessions of 1-to-1 Resource Expert Facilitation with Enterprise team
  • Ready Job Redesign Plans to onboard other programmes*
$18,000
Full Programme Fee

$5,400

Fee company pay at application (after 70% funding) Price before tax

$540

Enterprise Final Out-of-Pocket fee after 90% reimbursement from Skills Future Enterprise Credit (SFEC)

  • 1 Day Workshop for 3 pax
  • Up to 5 days Overseas Study Mission Learning Trip for one (1) pax covering: (i) Overseas Programme Fee, (ii) Overseas Transport, (iii) Airport Transfers, (iv) Meals during Programme Period and (v) Accommodation
  • 3 Sessions of 1-to-1 Resource Expert Facilitation with Enterprise team
  • Ready Job Redesign Plans to onboard other programmes*
Batch 03 Application Now Open
1 Day Workshop, 3 Days Customised Guidance + OSM to Seoul, South Korea