Service and Jobs Transformation Leadership Programme
Final batch of 2025 is now closed.
Service Experience should be the heart of every business.
Design
Thinking
Future Thinking is an essential skill today for every business leaders.
Enterprises strategy to building a future ready workforce
Jobs
This is the only funded design thinking transformation programme in Singapore.
Take flight onto a two-month capability-building program tailored for leaders in the lifestyle trade. Enrol in this program and craft your transformational strategy under the guidance of our team of expert resources.
A Business Transformation Programme for Leaders
Transformation design does not solely rely on the adoption of novel technologies. Instead, it focuses on businesses' ability to recognise fresh opportunities for utilisation and collaboration - resulting in the development of innovative products, processes, and enhanced job performance.
Transformative processes also allow your business to be more responsive to customer and internal feedback. Without flexible business processes, customer feedback is often filed away.
The more your business strategy encourages cross-functional collaboration, uses data insights to improve the customer experience, and continually updates business operations, the more competitive your business will become.
The Process
Eligibility Criteria
- Registered or incorporated and operating in Singapore.
- At least twelve (12) local employees at the point of application and through the duration of the Programme.
- Enterprises from the Food Services, Hotels, Retail, Tour & Travel, MICE and Attractions. Interested companies can check their eligibility through the eligible SSIC list through this tab link.
- All applications will be evaluated on a case-by-case basis.
Funded Programme Fees
Enterprises enjoy up to 90% funding at registration.
SJTL is currently a supportable programme under the SkillsFuture Enterprise Credit (SFEC). Enterprises may be eligible to qualify for additional subsidies if the qualifying criteria is met. For more details on SFEC, please refer to the website here.
SJTL is a renaming and renewal of the previous Service Industry Transformation Programme (SITP)
*Price inclusive of Overseas Study Mission coverage for one (1) representative.Â
$1,800
Fee company pay at application (after 90% funding) Price before taxÂ
- 1 Day Workshop for 3 pax
- Up to 5 days Overseas Study Mission Learning Trip for one (1) pax covering: (i) Overseas Programme Fee, (ii) Overseas Transport, (iii) Airport Transfers, (iv) Meals during Programme Period and (v) Accommodation
- 3 Sessions of 1-to-1 Resource Expert Facilitation with Enterprise team
- Ready Job Redesign Plans to onboard other programmes*
$5,400
Fee company pay at application (after 70% funding) Price before taxÂ
- 1 Day Workshop for 3 pax
- Up to 5 days Overseas Study Mission Learning Trip for one (1) pax covering: (i) Overseas Programme Fee, (ii) Overseas Transport, (iii) Airport Transfers, (iv) Meals during Programme Period and (v) Accommodation
- 3 Sessions of 1-to-1 Resource Expert Facilitation with Enterprise team
- Ready Job Redesign Plans to onboard other programmes*