Service and Jobs Transformation Leadership Programme
1 Day Workshop, 3 Days Customised Guidance + OSM to Chengdu
Service Experience should be the heart of every business.
Design
Thinking
Future Thinking is an essential skill today for every business leaders.
Enterprises strategy to building a future ready workforce
Jobs
This is the only funded design thinking transformation programme in Singapore.
Take flight onto a two-month capability-building program tailored for leaders in the lifestyle trade. Enrol in this program and craft your transformational strategy under the guidance of our team of expert resources.
A Business Transformation Programme for Leaders
Transformation design does not solely rely on the adoption of novel technologies. Instead, it focuses on businesses' ability to recognise fresh opportunities for utilisation and collaboration - resulting in the development of innovative products, processes, and enhanced job performance.
Transformative processes also allow your business to be more responsive to customer and internal feedback. Without flexible business processes, customer feedback is often filed away.
The more your business strategy encourages cross-functional collaboration, uses data insights to improve the customer experience, and continually updates business operations, the more competitive your business will become.
A two month transformation programme
Enterprise to form a team
The members should be formed by the enterprise leaders from the C-suite, management, and directorial roles.
Attend a batch Workshop
The team is invited to participate in a one-day workshop that will encompass Service Design Methodology, Job Redesign, and Industry Trends.
Overseas Study Mission
One (1) representative of the Enterprise Group will attend an Overseas Study Mission Trip to learn from real case studies, explore possible solutions and share observations with team.
Customised Guidance 1
With guidance of the resource facilitator, the project team will discuss their learning from the OSM and derive at a problem statement aligned to their business structure and vision.
Customised Guidance 2
Interactive and facilitated brainstorming sessions will enable companies to encourage innovation and unearth potential business prospects.
Through developing a service blueprint that delineates the current and desired states of their business operations, organisations can precisely identify new processes and evaluate their impact on roles and responsibilities.
Customised Guidance 3
Through the programme, enterprise will redesign the job roles of five employees within the company.
Community of Practice
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Upon completion of programme, Enterprise will enrol into the Community of Practice and join the group of enterprises that has adopted service design led transformation and Job Redesign.
Onboard other initiatives
With the deliverables of this programme, enterprises can explore and onboard other potential WSG initiatives such as the Career Conversion Programme.
Eligibility Criteria
- Registered or incorporated and operating in Singapore.
- At least twelve (12) local employees at the point of application and through the duration of the Programme.
- Enterprises from the Food Services, Hotels, Retail, Tour & Travel, MICE and Attractions. Interested companies can check their eligibility through the eligible SSIC list through this tab link.
- All applications will be evaluated on a case-by-case basis.
Funded Programme Fees
Enterprises enjoy up to 90% funding at registration.
SJTL is currently a supportable programme under the SkillsFuture Enterprise Credit (SFEC). Enterprises may be eligible to qualify for additional subsidies if the qualifying criteria is met. For more details on SFEC, please refer to the website here.
SJTL is a renaming and renewal of the previous Service Industry Transformation Programme (SITP)
*Price inclusive of Overseas Study Mission coverage for one (1) representative.
$1,800
Fee company pay at application (after 90% funding) Price before tax$180
Enterprise Final Out-of-Pocket fee after 90% reimbursement from Skills Future Enterprise Credit (SFEC)
- 1 Day Workshop for 3 pax
- Up to 5 days Overseas Study Mission Learning Trip for one (1) pax covering: (i) Overseas Programme Fee, (ii) Overseas Transport, (iii) Airport Transfers, (iv) Meals during Programme Period and (v) Accommodation
- 3 Sessions of 1-to-1 Resource Expert Facilitation with Enterprise team
- Ready Job Redesign Plans to onboard other programmes*
$5,400
Fee company pay at application (after 70% funding) Price before tax$540
Enterprise Final Out-of-Pocket fee after 90% reimbursement from Skills Future Enterprise Credit (SFEC)
- 1 Day Workshop for 3 pax
- Up to 5 days Overseas Study Mission Learning Trip for one (1) pax covering: (i) Overseas Programme Fee, (ii) Overseas Transport, (iii) Airport Transfers, (iv) Meals during Programme Period and (v) Accommodation
- 3 Sessions of 1-to-1 Resource Expert Facilitation with Enterprise team
- Ready Job Redesign Plans to onboard other programmes*